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Stage Customer Experience Specialist

2 months ago

Andover, Kansas, United States Intesa Sanpaolo Full time

**Job Summary**

Intesa Sanpaolo, the leading banking group in Italy, is seeking a highly skilled professional to join its team as a Stage Customer Experience Specialist. This role is a unique opportunity to contribute to the development of customer satisfaction metrics and support commercial growth.

**Key Responsibilities**

- Develop and manage statistics models to measure customer satisfaction

- Analyze large datasets to identify trends and insights

- Synthesize complex analysis into actionable recommendations

- Create engaging presentations to communicate findings to stakeholders

- Collaborate with commercial teams to develop strategies based on customer feedback

**Requirements**

- Bachelor's degree in Economics or Statistics

**Essential Skills**

- Fluent written and spoken English

- Proficiency in MS Office, particularly Excel, and experience with SAS and R

**Desirable Qualities**

- Strong analytical skills with attention to detail

- Excellent communication and teamwork skills

- Self-motivated and proactive approach

- Ability to work in a fast-paced environment and adapt to changing priorities