Banking Associate

2 weeks ago

Oxford, United States TD Bank Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Teller I. As a key member of our retail banking team, you will be responsible for delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency.

Key Responsibilities
  • Execute TD's brand promise to customers by consistently delivering legendary customer experiences in the store
  • Perform customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently and accurately
  • Process cash transactions, such as cashing checks, verifying currency, balancing cash drawers, and night deposits, with a high level of accuracy
  • Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
  • Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
  • Understand customer preferences for banking and educate customers on self-service and digital options that meet their needs
  • Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and referring customers to appropriate partners
  • Make sound decisions and provide timely problem resolution, escalating more difficult issues to management
  • Ensure compliance with company guidelines and regulations, such as the Bank Secrecy Act and Patriot Act, to minimize risk and protect customers
  • Verify customers' identities by following customer authentication policies and procedures
  • Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary
  • Adhere to safe deposit box procedures and guidelines
  • Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times
  • Accountable for ensuring confidential customer information is securely stored throughout the day
  • Understand the importance of and follow dual control
  • Follow all security and audit measures to minimize potential loss
  • Utilize bank tools and processes to detect, address, and prevent fraud
Requirements
  • High school diploma or GED
  • 6 months of work-related experience preferred, or equivalent demonstrated through volunteering, education, or military experience
  • Ability to work during operating hours, including weekends, evenings, and holidays as scheduled
  • Demonstrated customer service skills preferred
  • Strong organizational skills
  • Detail-oriented
  • Ability to function in a fast-paced and changing environment
  • Excellent communication skills with the ability to be concise, clear, and consistent
What We Offer

We offer a competitive compensation package, including base salary and variable compensation/incentive awards, as well as a range of benefits and rewards to support your physical, mental, and financial well-being.

We are committed to providing a supportive and inclusive work environment that fosters growth and development. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their goals.

Join our team and discover a career that is both challenging and rewarding. Apply today to become a part of our dynamic and customer-focused team

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