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Motor Vehicle Customer Support Specialist

2 months ago

New Castle, Indiana, United States IU Northwest Full time

Location: New Castle, IN, US, 47362

Position Overview:

The primary responsibilities of this position include:

  • Conducting skills assessments and evaluating driving capabilities.
  • Providing assistance to clients regarding vehicle and watercraft titles and registration requirements.
  • Ensuring adherence to all applicable laws in the State of Indiana concerning the operation, licensing, and registration of personal motor vehicles.
  • Participating in training sessions and/or completing certification examinations as necessary.
  • Safeguarding the confidentiality of customer information and all associated records.
  • Filling in for Customer Service Representatives when required.

Additional Information:

This job description is intended to outline the essential functions of the role, but it is not exhaustive. Other tasks and responsibilities may be assigned as needed.

Qualifications:

  • High school diploma or equivalent.
  • Must be at least 21 years of age.
  • Possession of a valid State of Indiana driver's license for a minimum of 12 months.
  • No at-fault motor vehicle accidents resulting in death or serious injury.
  • Willingness to travel up to 20% of the time for branch-related activities, training, or community events.
  • Experience in customer service.
  • Ability to interact tactfully and effectively with diverse individuals and situations, demonstrating calmness, alertness, quick reflexes, and patience.
  • Familiarity with the operation of various types of motor vehicles.
  • Working knowledge of Indiana driving regulations.
  • Excellent communication skills.
  • Strong critical thinking abilities and troubleshooting skills.
  • Capability to handle cash and card transactions.

Benefits:

  • Three medical plan options (including prescription coverage) along with vision and dental insurance.
  • Wellness program offering premium discounts for medical plans.
  • Health savings account with bi-weekly contributions from the state.
  • Deferred compensation plan (similar to a 401k) with employer matching.
  • Two fully-funded pension plan options.
  • Group life insurance coverage.
  • Employee assistance program providing covered behavioral health visits.
  • Paid vacation, personal, and sick leave.
  • Competitive leave policies addressing various employee needs.
  • 12 company-paid holidays, with 14 during election years.
  • Eligibility for the Public Service Loan Forgiveness Program.
  • New Parent Leave.
  • Complimentary parking.
  • Access to free LinkedIn Learning resources.