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Customer Service Representative

2 months ago


Florence, South Carolina, United States Security Finance Full time

About Us

At Security Finance, we are a leader in the financial services industry, providing easy and safe installment loans and income tax preparation to our communities since 1955.

Our Mission

We are committed to being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.

Job Summary

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing outstanding customer service, marketing for new and continued customer business, and preparing and processing loans and income tax returns.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to our clients, both on the phone and in-person.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Marketing and Sales
    • Market for new and continued customer business, identifying opportunities to increase sales and revenue.
  • Loan and Tax Preparation
    • Prepare and process loans and income tax returns, ensuring accuracy and compliance with regulatory requirements.

What We Offer

  • Competitive Compensation and Benefits
    • A competitive salary and benefits package, including medical insurance, dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
  • Opportunities for Advancement
    • A clear path for career advancement, with opportunities to take on new challenges and responsibilities.
  • Professional Development
    • Comprehensive training and development programs, including hands-on and online training, to help you build a solid foundation and succeed in your role.

Requirements

  • Customer Service Experience
    • A minimum of 1 year of customer service experience, preferably in a financial services or related industry.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Technical Skills
    • Basic computer skills and proficiency in Microsoft Office, with the ability to learn new software and systems quickly.

Working at Security Finance

We are a dynamic and fast-paced organization, committed to making a positive impact in our communities. If you are a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.