Field Service Technician
3 days ago
We are seeking a highly skilled Field Service Technician to join our team at Sharp Electronics Corporation. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing Sharp equipment in a territory assigned to you. You will work independently with minimal supervision, resolving at least 85% of service calls upon completion of training and territory assignment.
Responsibilities- Install, maintain, and repair Sharp equipment in a territory assigned to you.
- Resolve at least 85% of service calls upon completion of training and territory assignment.
- Understand and properly perform all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
- Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
- Resolves all normal customer relations' situations and communicates any unusual customer situations to a higher level.
- Maintains parts inventory and achieves exemplary levels of inventory control and usages.
- Completes all required administrative functions in an accurate and timely manner.
- Cooperates with fellow workers and management to achieve Branch service goals.
- Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
- 1-3 years of experience in copier repair or repair and maintenance of electronic equipment.
- High School Diploma or equivalent mandatory.
- Technical vocational schooling preferred (electronics or electro-mechanical).
- Must possess Comptia A + certification.
- Must possess strong communication skills, excellent customer service skills and mechanical aptitude.
- Must successfully complete Sharp equipment pre-testing and training.
- Knowledge of Windows and Microsoft Office software products preferred.
- Valid Drivers License, and Automobile insurance within company guidelines.
This position requires frequent travel to various customer sites, frequent kneeling and bending, and considerable use of hands and tools. The ability to lift up to 50 pounds and occasionally lift 75 pounds is also required. Exposure to live electrical circuits, extreme environmental conditions, and confined spaces is also a requirement.
About UsSharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. We are a leading provider of innovative technologies and services ranging from our highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.
CompensationThe compensation range for this role is $29-$49 per hour, excluding bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location.
Employee Perks- Flexible hybrid work schedules.
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
- Financial protection for you and your family (life insurance and disability insurance).
- Rewarding and wholistic wellness program.
- Training, professional development, and mentorship.
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal).
- Dynamic culture eager to innovate, enhance diversity, and work smarter.
Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran.
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