Field Service Technician

4 weeks ago

Dallas, Texas, United States Sharp Electronics (US) Full time
Job Title: Field Service Technician

Sharp Electronics Corporation is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for maintaining a territory of Sharp equipment, ensuring high levels of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities:
  • Independently service and maintain a full territory of Sharp equipment with minimal supervision.
  • Resolve at least 85% of service calls upon completion of training and territory assignment.
  • Understand and properly perform all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
  • Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins.
  • Resolves all normal customer relations' situations and communicates any unusual customer situations to a higher level.
  • Maintains parts inventory and achieves exemplary levels of inventory control and usage.
  • Completes all required administrative functions in an accurate and timely manner.
  • Cooperates with fellow workers and management to achieve Branch service goals.
  • Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
Qualifications:
  • 1-3 years of experience in copier repair or repair and maintenance of electronic equipment.
  • High School Diploma or equivalent mandatory.
  • Technical vocational schooling preferred (electronics or electro-mechanical).
  • Must possess Comptia A+ certification.
  • Must possess strong communication skills, excellent customer service skills, and mechanical aptitude.
  • Must successfully complete Sharp equipment pre-testing and training.
  • Knowledge of Windows and Microsoft Office software products preferred.
  • Valid Drivers License, and Automobile insurance within company guidelines.
Physical Demands:
  • Must be able to travel locally on a daily basis to various customer sites.
  • Requires frequent kneeling and bending and considerable use of hands and tools.
  • Frequently requires moving or lifting of up to 50 pounds and able to lift 75 on occasion.
  • Exposure to live electrical circuits.
  • Exposure to extreme environmental conditions.
  • Able to work in confined spaces.
  • Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
About Us:

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Compensation for this position

The compensation range for this role is $29-$49, The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee Perks

  • Flexible hybrid work schedules.
  • Comprehensive, family-friendly healthcare plans (medical, dental, vision).
  • 401k retirement plan with a competitive match and plenty of financial support tools.
  • Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
  • Rewarding and wholistic wellness program.
  • Training, professional development, and mentorship.
  • Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection, and legal).
  • Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer minority/female/disability/veteran

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