Morning Hospitality Specialist

1 week ago

Irving, Texas, United States Hyatt House Las Colinas Full time

**Overview of the Role**

The Morning Hospitality Specialist at Hyatt House Las Colinas is responsible for delivering exceptional service to guests in a fast-paced and dynamic environment. Located in Irving, TX 75039, this role is perfect for individuals who thrive in a team-oriented setting and are passionate about providing top-notch guest experiences.

**Key Responsibilities:**

  • Approach all interactions with guests and colleagues in a friendly, courteous, and professional manner.
  • Maintain a high standard of personal grooming and appearance, adhering to the hotel's uniform and name tag policies.
  • Greet and seat guests promptly and efficiently, ensuring a warm welcome to the complimentary breakfast area.
  • Ensure the cleanliness and presentation of menus, tables, and surrounding areas meet the highest standards.
  • Clear, clean, and reset tables as per client requests or management instructions.
  • Restock and organize service areas, completing side work duties each shift to maintain a seamless operation.
  • Accommodate special requests from guests, offering suitable alternatives when necessary.
  • Communicate effectively with departments regarding in-house VIPs.
  • Support beverage and food service areas as needed, including washing dishes by hand or placing them in a dishwashing machine, restocking equipment, sweeping and mopping floors, and more.
  • Have a thorough understanding of room service standards and knowledge of current menu offerings and specials.
  • Perform cashiering functions, closing checks, and end-of-shift paperwork with accuracy and attention to detail.
  • Execute opening and closing procedures, side work duties, and station rotation assignments according to established protocols.
  • Respond to guest inquiries about the hotel, local attractions, and services, showcasing expertise on the hotel's brand standards, guest expectations, and unique features.

**Requirements and Qualifications:**

  • Demonstrate ability to perform job tasks with speed, accuracy, and attention to detail.
  • High School diploma or equivalent, or relevant experience in hospitality or a related field.
  • Possess willingness and ability to work varied schedules, including evenings, nights, weekends, and holidays.
  • Meet the minimum age requirement to serve alcoholic beverages and successfully complete responsible serving courses, such as TIPS.
  • Obtain and provide a valid Food Handlers card as required by local regulations.
  • Showcase strong analytical and problem-solving skills to evaluate situations quickly and accurately.
  • Demonstrate calm professionalism in handling stressful situations.
  • Display a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
  • Demonstrate effective communication skills when interacting with guests and colleagues via phone and in-person.
  • Exhibit a positive attitude and desire to provide excellent service to others.

**Estimated Salary:** $12.50 - $15.00 per hour, depending on experience and qualifications.

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