Director of Operations
4 weeks ago
Levy is a leading hospitality company that delivers exceptional experiences to its guests. We are seeking a highly skilled Director of Operations to lead our team at one of our locations.
About the Role
The Director of Operations will be responsible for ensuring high standards of guest experience, safety, and financial performance. This individual will be an experienced food and beverage leader who can coach and motivate team members to deliver their best.
Key Responsibilities
- Proactively coach and motivate team members to deliver exceptional guest experiences
- Identify opportunities for continual improvement in location operations
- Build strong partnerships with location partners
- Work with regional and Home Office leadership to drive innovation and best practices
- Deliver against financial goals and budgets
- Coach the operations management team
- Represent Levy at partner meetings and networking events
- Oversee safety and sanitation standards
- Review financial reports and develop action plans
- Lead the development of the location's food story and guest experience
- Complete team member performance reviews and career development planning
- Respond to emails and administrative tasks
- Review and process expense reports
- Interview applicants and approve hiring decisions
- Collaborate with culinary leadership to drive menu development
- Oversee season planning and management support needs
- Coach team members for optimal performance and engagement
- Conduct manager meetings and event walks
- Identify and plan for management support needs
- Manage the team recognition program
- Conduct building safety walks
- Complete corrective action and hold team members accountable
- Develop future talent within the location
- Closing and signoff payroll
- Ensure financial reporting is completed in a timely and accurate manner
- Drive shrinkage prevention efforts
- Lead operational improvement planning
- Participate in Governance Meeting presentations
- Plan budget and P&L management
- Engagement planning with the leadership team
- Act as the figurehead for Levy's Work of Change initiative
Requirements
- 5+ years of leadership experience in hospitality or retail
- Bachelor's degree in hospitality management preferred
- High level of computer literacy
- Understanding of financial concepts
- Passion for hospitality, food, and retail
- Excellent interpersonal and stakeholder management skills
Benefits
- Medical, dental, and vision insurance
- Life insurance and AD
- Disability insurance
- Retirement plan
- Flexible time off plan
- Holiday time off
- Associate shopping program
- Health and wellness programs
- Discount marketplace
- Identity theft protection
- Pet insurance
- Commuter benefits
- Employee assistance program
- Flexible spending accounts
Levy is an equal opportunity employer.
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