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Bookseller - Part-Time Sales Associate

2 months ago

Springfield, Illinois, United States Barnes & Noble Full time

About the Role

We are seeking a highly motivated and customer-focused Bookseller to join our team at Barnes & Noble. As a Bookseller, you will be responsible for providing exceptional customer service and selling our products through our four core service principles.

Key Responsibilities

  • Deliver exceptional customer service to ensure sales and high levels of customer satisfaction.
  • Execute on the four core service principles: put the book in the customer's hand, offer to order, offer the Member program, and fast cashiering.
  • Greet and establish rapport with customers, proactively engaging them in conversations about our products, services, and promotions to determine their needs and recommend the right products.
  • Ensure all customer transactions are processed accurately and in a timely manner.
  • Share knowledge and enthusiasm about all our products, services, and promotions, providing a personalized experience to multiple customers at the same time.
  • Respond to customers' concerns and questions, and secure the sale.
  • Drive customer loyalty through successful selling of Memberships, gift cards, Kids Club, and other sales initiatives.
  • Communicate specific product needs to managers to ensure the store is stocked appropriately with in-demand titles and customer requests.
  • Recover the selling floor during each shift by gathering and restocking items, straightening bookcases, maintaining tables in the Caf, maintaining restroom cleanliness, and performing other store housekeeping tasks.
  • Support and promote business development sales and in-store events.
  • Assist in any area of the store as needed.
  • Adhere to all inventory and loss prevention standards.
  • Help orient new booksellers, ensuring a smooth acclimation to the store and our bookselling culture.

Requirements

  • Possession of a passion for selling.
  • Strong communication skills.
  • Ability to spend the majority of time on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).
  • Availability for early mornings, evenings, weekends, and holidays to align with store needs.