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Rooms Supervisor

2 months ago

Deer Harbor, Washington, United States Wyndham Destinations Full time
Job Summary

We are seeking a highly skilled Rooms Supervisor to join our team at Wyndham Destinations. As a key member of our resort operations team, you will be responsible for ensuring the smooth day-to-day operation of our Housekeeping and Guest Services departments.

Key Responsibilities
  • Oversee the daily operations of Housekeeping and Guest Services, ensuring high standards of cleanliness and guest satisfaction.
  • Manage administrative, accounting, and property-related functions, including staffing, scheduling, and payroll.
  • Develop and implement strategies to improve guest satisfaction, increase productivity, and reduce costs.
  • Train and develop staff on ROPs/DOPs standards, ensuring compliance with company policies and procedures.
  • Manage room inventory, guest accounts, and front office operations to achieve maximum occupancy and revenue.
  • Own and manage the Internal Audit process, ensuring compliance with Quality Assurance, Loss Prevention, and safety standards.
  • Prepare annual department budgets, identifying areas of cost reduction and operational improvement.
Requirements
  • 2-5 years of hotel/resort experience, preferably in a supervisory or management role.
  • Strong leadership skills, with the ability to coach, mentor, and train staff.
  • Strategic thinking, with a focus on improving guest satisfaction and reducing costs.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, guests, and other departments.
  • Proficiency in Microsoft Excel, Word, and Outlook.
What We Offer
  • A competitive hourly rate, starting at $21.00 per hour.
  • A comprehensive benefits package, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, and a 401(k) plan with employer match.
  • A fun and inclusive work environment, with opportunities for professional growth and development.