Hospitality Host/Hostess

1 month ago

Chicago, Illinois, United States Sophy Hyde Park Full time
About the Role

We are seeking a highly skilled and enthusiastic Hospitality Host/Hostess to join our team at Sophy Hyde Park. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities
  • Welcome guests warmly upon arrival and acknowledge them by name, if possible.
  • Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism.
  • Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences.
  • Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed.
  • Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff.
  • Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests.
  • Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods.
  • Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience.
  • Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution.
  • Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, and other tasks as needed.
Requirements
  • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.
  • Demonstrate very good phone skills.
  • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
What We Offer

We offer a comprehensive benefits package designed to support our team members' well-being and financial security, including health insurance, dental and vision insurance, a 401K program with a matching component, flexible spending accounts, and paid time off.

Additionally, team members can take advantage of travel discounts at our portfolio of hotels.

We are an equal opportunity employer and are committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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