Senior Quality Assurance Specialist

1 week ago


Charlotte, North Carolina, United States Viessmann Climate Solutions Full time

About This Role:

This role requires a seasoned Quality Engineer who can influence process and planning decisions with knowledge and explanations of Quality Engineering policies, practices, and procedures. As a key interface between the service, sales/marketing, and manufacturing functions, you will be responsible for protecting and driving external performance key quality metrics.

Key Responsibilities:

  1. Responsible for protecting and driving external performance key quality metrics such as Claim Count, Standard Warranty, and Customer Escapes PPM
  2. Work closely with the service, sales, marketing, and manufacturing functions to ensure high-quality products and services
  3. Support analysis of plant customer claims and triage internal and external corrective actions
  4. Establish a customer bilateral continuous improvement culture and prompt communication with Carrier Commercial Services and Technical Service Managers for field operation opportunities

Qualifications:

  • Bachelor's Degree in Mechanical, Manufacturing, or Industrial Engineering
  • 3+ years of experience in Quality Management, Continuous Improvement, Operational Excellence, or Operations within a manufacturing facility

Salary Range:$130,000 - $160,000 per year



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