Operations Manager
1 day ago
Pacific Dental Services is seeking a highly skilled Operations Manager to join our team. As an Operations Manager, you will be responsible for leading our dental offices and ensuring the smooth operation of our business.
Key Responsibilities:- Model company culture and values by creating an environment that promotes PDS culture and values daily
- Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
- Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical solutions
- Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
- Drive year-over-year revenue and profit growth
- Manage expenses to achieve monthly goals and budget
- Show proficiency and adherence to cash management and accounting protocols
- Be the catalyst in team development of the Perfect Patient Experience
- Deliver effective leadership, coaching, and mentoring with team members to identify and implement opportunities for improvement
- Maintain an appropriate professional appearance and demeanor in accordance with company policies
- Gain proficiency and understand the tools and resources available for People-related functions, such as assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution
- Ensure compliance with company policies, as well as state, federal, and other regulatory bodies
- Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
- By the end of the development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
- Develop and implement an office success plan, including development of staff and office protocols to provide for efficient operations during manager absences
- Other duties and responsibilities as assigned by direct supervisor to result in improved team member development outcomes
- High school diploma or equivalent
- Five or more years of related work experience in operational management
- Valid driver's license and automobile insurance
- Reliable means of transportation to travel to assigned offices
- Ability to timely travel to multiple offices per day, in some cases several times per day
- Associate degree or Bachelor's degree
- Five or more years of experience leading a team, mentoring, and coaching subordinates
- Results-oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
- Effective team builder (character/integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
- Patient advocate (flexible and adaptive; empathetic; passionate; ethical)
- Process-focused operator (data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
- Financial acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition)
- Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
- Requires knowledge of dental plans, insurance fees, administrative guidelines, limitations, and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit and loss statements
- Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
- Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
- Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment, without compromising quality of work
- Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
- Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
- Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
- Ability to interpret and apply policies and procedures
- Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Strong sense of personal responsibility for tasks assigned; ability to work with others and accept direction
- Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs
- Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
- Organizational ability by demonstrating a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order
- Demonstrates a strong ability to identify, analyze, and solve problems
- Detail-oriented, organized, process-focused, problem-solver, self-motivated proactive, patient-focused
- Ability to create presentations and use outstanding presentation skills
- The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job
- This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances
- The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members, vendors, or patients
- While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk, and hear
- The team member will frequently lift and/or carry reports, records, and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch
- Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
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