Risk Management Operations Coordinator
2 weeks ago
The Poplar Bluff Fire Department seeks a highly skilled Risk Management Operations Coordinator to assist in administering the risk management program on a day-to-day basis. This role involves managing and analyzing risk management data, patient advocacy, collecting and investigating complaints and grievances, and meeting regulatory requirements.
Key responsibilities include:
- Managing risk management data and analyzing trends to identify areas for improvement
- Providing patient advocacy and support to ensure patient rights are respected
- Collecting and investigating complaints and grievances in a fair and timely manner
- Ensuring compliance with regulatory requirements and standards
- Assisting in the coordination of internal mock surveys and external surveys
- Serving as a resource to departments in complying with regulatory and state standards
The ideal candidate will possess excellent customer service skills, organizational skills, and communication skills (oral and written). High-level critical thinking skills and problem-resolution skills are also essential. Proficiency in Google platforms, graphics, presentation tools, and database programs is necessary. In-depth knowledge of regulatory standards, federal and state laws, and regulations is desired. The ability to manage multiple projects, priorities, and deadlines is crucial.
Requirements:
- Three to five years of risk management experience or extensive customer service/advocacy experience
- Excellent customer service skills
- Excellent organizational skills and communication skills (oral and written)
- High-level critical thinking skills and problem-resolution skills
- Computer skills with Google platforms, graphics, presentation tools, and database programs
- In-depth knowledge of regulatory standards, federal and state laws, and regulations
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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