Risk Management Operations Coordinator

2 weeks ago


Poplar Bluff, Missouri, United States Poplar Bluff Fire Department Full time
Risk Management Operations Coordinator

The Poplar Bluff Fire Department seeks a highly skilled Risk Management Operations Coordinator to assist in administering the risk management program on a day-to-day basis. This role involves managing and analyzing risk management data, patient advocacy, collecting and investigating complaints and grievances, and meeting regulatory requirements.

Key responsibilities include:

  • Managing risk management data and analyzing trends to identify areas for improvement
  • Providing patient advocacy and support to ensure patient rights are respected
  • Collecting and investigating complaints and grievances in a fair and timely manner
  • Ensuring compliance with regulatory requirements and standards
  • Assisting in the coordination of internal mock surveys and external surveys
  • Serving as a resource to departments in complying with regulatory and state standards

The ideal candidate will possess excellent customer service skills, organizational skills, and communication skills (oral and written). High-level critical thinking skills and problem-resolution skills are also essential. Proficiency in Google platforms, graphics, presentation tools, and database programs is necessary. In-depth knowledge of regulatory standards, federal and state laws, and regulations is desired. The ability to manage multiple projects, priorities, and deadlines is crucial.

Requirements:

  • Three to five years of risk management experience or extensive customer service/advocacy experience
  • Excellent customer service skills
  • Excellent organizational skills and communication skills (oral and written)
  • High-level critical thinking skills and problem-resolution skills
  • Computer skills with Google platforms, graphics, presentation tools, and database programs
  • In-depth knowledge of regulatory standards, federal and state laws, and regulations

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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