Branch Operations Manager

5 days ago


Little Rock, Arkansas, United States Hope Credit Union Full time
Job Summary

The Branch Manager is responsible for overseeing the daily operations of assigned HOPE branches. This role involves supervising all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance.

Key Responsibilities
  • Manage and oversee all branch operations, including cash operations and branch audits.
  • Support the achievement of corporate work plan goals and objectives.
  • Process and approve wire transfers, review daily transactions, and open and close the branch.
  • Perform general administrative duties, such as attending meetings, report production, and providing information for investor reporting.
  • Back-up Tellers, Head Tellers, and Member Service Representatives as needed.
Team Management and Development

Lead and support the Strengthening HOPE Initiative, which values an organizational culture for open communication, innovation, associate engagement, and collaboration.

  • Lead the team to achieve and maintain product, service, and member goals, including cross-selling of HOPE's products and services.
  • Provide training, coaching, and development to all branch personnel.
  • Identify and recruit talent to build a highly efficient team, onboard and initiate training for team members.
Cross-functional Collaboration

Support HOPE's sales activities and collaborate with HOPE partners to drive business results.

Risk Management and Compliance

Adhere to all HOPE policies, procedures, and security protocols, and provide feedback to leadership on improvement opportunities.

Facility Management

Maintain and improve branch facility standards, including marketing collateral, cleanliness, and documentation.

Accountability for Business Results

Member service scores, branch losses and profitability, deposit growth, and specified authority level are key performance indicators for this role.



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