Guest Services Representative

2 days ago

Ardmore, Oklahoma, United States Traditions Hospitality Group Full time
Job Details

Location: Lake Crest Casino & Hotel - Ardmore, OK

Job Type: Part Time

Salary Range: $16.00 Hourly

Job Description

We're seeking a skilled Guest Services Representative to join our team at Traditions Hospitality Group. As a key member of our hotel establishment, you'll be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Greet guests upon arrival and assist with check-in/check-out procedures.
  • Provide information about hotel amenities, services, and local attractions.
  • Handle guest inquiries, requests, and complaints promptly and courteously.
  • Process reservations, cancellations, and modifications accurately.
  • Ensure the cleanliness and tidiness of the lobby and guest areas.
  • Maintain knowledge of hotel policies, procedures, and safety protocols.
  • Assist guests with luggage and transportation arrangements as needed.
  • Collaborate with other hotel departments to fulfill guest requests and resolve issues.

Requirements:

  • Must be at least 18 years of age.
  • Must be able to pass a background check.
  • Presentation and uniform must adhere to established standards at all times, maintaining a polished and professional appearance.
  • Friendly and outgoing personality with excellent customer service skills.
  • Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
  • Ability to work in a fast-paced environment and multitask effectively, prioritizing tasks based on guest needs and operational requirements.
  • Flexibility to work varying shifts, including nights, weekends, and holidays.

What We Offer:

  • Competitive hourly rate.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance, dental insurance, vision insurance, and more.

Our Mission:

At Traditions Hospitality Group, we believe in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time.

EEO Statement:

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

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