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Wireless Retail Store Manager

2 months ago

New York, New York, United States Blue Link Wireless Full time
About the Role

We are seeking a highly skilled and experienced Wireless Retail Store Manager to join our team at Blue Link Wireless. As a Store Manager, you will be responsible for leading a team of sales professionals and driving sales growth in our retail stores.

Key Responsibilities
  • Manage the daily operations of an AT&T Authorized Retail Store
  • Achieve store sales goals and service performance requirements
  • Foster a positive store culture for employees and customers
  • Maintain adequate inventory levels and control inventory and cash shrink
  • Recruit, train and develop high performing Sales Advocates
  • Discipline Sales Advocates as necessary and in conformance with Company policies and procedures
  • Lead weekly staff meetings to increase sales and product knowledge
  • Assure that store operates in full compliance with AT&T and Company requirements for merchandising and other requirements
  • Ability to work in other locations as the needs of the business dictate
  • Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features
  • Maintain knowledge of competitive offers and provide critical market feedback to the Area Sales Leader regarding local competition and product/service needs
  • Ensure an extraordinary customer experience
  • Report to work on-site on a regular, predictable, and timely basis
  • Work evenings, weekends and/or holidays as reflected on a published and approved schedule
Requirements
  • Two plus years of retail wireless management experience
  • Three or more years of sales and/or customer experience in telecommunications or related industry with consistent attainment of sales quota and objectives
  • Must possess excellent interpersonal, communication and leadership skills
  • Must have the ability to expertly use and teach others to use wireless technology and services
  • Must thrive in a fast-paced and competitive environment
  • Well-developed planning, analytical and problem-solving skills
  • Familiarity with wireless terminology, industry trends, and wireless retail systems
  • The ability to collaborate with key stakeholders on initiatives beyond store walls
  • Strategic perspective and the ability to champion change
  • Inspiring your team through high performance, collaboration, and teamwork
  • Utilizing professional expertise to solve problems and analyze issues
  • Taking initiative and striving and creating results
  • Possess a competitive spirit and desire to meet and exceed sales goals
  • Speak effectively before customers or Team Members of the organization whether individually or in groups
  • Knowledge of principles and processes for providing customer service, including but not limited to, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Effectively interact with all levels of organizational staff and company personnel
  • Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills
  • Accept and implement verbal and written feedback
About Blue Link Wireless

Blue Link Wireless is a leading provider of wireless communication services. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions and strategic partnerships.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role, please submit your application.