Ag Service Team Supervisor
2 weeks ago
$65,000 - $90,000 per year, depending on experience and qualifications.
Job Responsibilities:
- Manage customer-related service functions, including job scheduling, warranty issues, and customer satisfaction.
- Oversee and assist in scheduling work in the service area to optimize space utilization and ensure excellent customer service.
- Supervise service associates, providing guidance on employee relations, performance reviews, training needs, and disciplinary actions.
- Develop business plans and goals, including staffing needs, tools, equipment, and service promotion strategies.
- Monitor Key Performance Indicators (KPIs) and adjust business plans and procedures as necessary.
- Handle customer-related service functions, including job scheduling, warranty issues, and customer satisfaction.
- Resolve customer disputes fairly and efficiently.
- Maintain accurate documentation and resolve Goodwill claims with manufacturers.
- Determine special tooling, equipment, vehicle, and work hour needs.
- Interview and hire personnel for the service department.
- Maintain a safe, clean, neat, and orderly work environment.
- Prepare customer repair estimates and quotes in a timely and accurate manner.
- Review work orders for timeliness and accuracy.
- Provide documentation for personnel issues, accidents, safety matters, and customer disputes.
- Regularly review Job Hazard Analyses (JHA's) and company-wide safety incidents with the team.
- Work within and promote the vision, mission, and values of Butler Machinery Company.
Qualifications:
- Mechanical experience with the product lines we represent.
- Two-year degree or equivalent experience and training preferred.
- Prior supervisory experience or Service Management Training preferred.
- Excellent customer service skills.
- Good oral and written communication skills.
- Computer knowledge.
- Ability and willingness to work flexible hours.
- Clean driving record.
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