Ag Service Team Supervisor

2 weeks ago


Bismarck, North Dakota, United States Butler Machinery Company Full time
Estimated Salary:

$65,000 - $90,000 per year, depending on experience and qualifications.

Job Responsibilities:

  • Manage customer-related service functions, including job scheduling, warranty issues, and customer satisfaction.
  • Oversee and assist in scheduling work in the service area to optimize space utilization and ensure excellent customer service.
  • Supervise service associates, providing guidance on employee relations, performance reviews, training needs, and disciplinary actions.
  • Develop business plans and goals, including staffing needs, tools, equipment, and service promotion strategies.
  • Monitor Key Performance Indicators (KPIs) and adjust business plans and procedures as necessary.
  • Handle customer-related service functions, including job scheduling, warranty issues, and customer satisfaction.
  • Resolve customer disputes fairly and efficiently.
  • Maintain accurate documentation and resolve Goodwill claims with manufacturers.
  • Determine special tooling, equipment, vehicle, and work hour needs.
  • Interview and hire personnel for the service department.
  • Maintain a safe, clean, neat, and orderly work environment.
  • Prepare customer repair estimates and quotes in a timely and accurate manner.
  • Review work orders for timeliness and accuracy.
  • Provide documentation for personnel issues, accidents, safety matters, and customer disputes.
  • Regularly review Job Hazard Analyses (JHA's) and company-wide safety incidents with the team.
  • Work within and promote the vision, mission, and values of Butler Machinery Company.

Qualifications:

  • Mechanical experience with the product lines we represent.
  • Two-year degree or equivalent experience and training preferred.
  • Prior supervisory experience or Service Management Training preferred.
  • Excellent customer service skills.
  • Good oral and written communication skills.
  • Computer knowledge.
  • Ability and willingness to work flexible hours.
  • Clean driving record.


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