Swim School Operations Manager
2 days ago
We are seeking a highly motivated and experienced professional to join our team as a Swim School Manager at SafeSplash + SwimLabs Morrisville (Triangle).
About the RoleThe General Manager position is a key member of our senior management staff, responsible for all aspects of our product and customer service. This is an excellent opportunity for growth and upward mobility for qualified candidates.
Responsibilities- Develop and implement strategies to grow the business
- Partner with the Regional Manager to establish and maintain customer service vision and strategy
- Assist the District Manager in providing leadership and direction to the team
- Manage the P&L to achieve revenue growth, costs, and margin objectives
- Drive programs and processes to grow the business while optimizing margins
- Forecast, budget, plan, and set goals for the team
- Set and manage productivity and performance expectations for personnel
- Organize and develop an effective team to deliver service and grow the business
- Attract and hire quality individuals to fill open job positions
- Manage customer service at the front desk and retail counter
- Perform swim instruction as necessary
- Leadership skills and ability to motivate, supervise, and develop staff
- Ability to work effectively in a team environment
- Ability to work any day of the week
- Strongly preferred:
- Previous experience with aquatics management
- Previous experience with swim instruction
- Experience working with children and young families
- Knowledge of swimming pool maintenance and operation (Certified Pool Operator or Aquatics Facility Operator)
- A company culture of trust and support
- Streamline Brands Curriculum Certification
- Pays at or above market wages, commensurate with experience
- Quarterly bonuses tied to performance
- Flexible hours
- Free swim lessons for immediate family of employees
- Multiple career growth tracks
- Health insurance for employees
- Personal time off
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