Customer Service Manager

5 days ago


Gainesville, Florida, United States Compass Group Careers Full time
Job Summary

About the Role:

We are seeking a highly skilled Customer Service Manager to join our team at Compass Group Careers. As a Customer Service Manager, you will be responsible for ensuring exceptional customer experiences across our operations.

Key Responsibilities:

  • Develop and implement customer retention strategies to drive business growth and revenue.
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
  • Conduct site visits to assess customer satisfaction and provide recommendations for process improvements.
  • Lead the development and implementation of action plans to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Develop and maintain relationships with key customers to ensure their needs are met and exceeded.
  • Provide training and coaching to customer-facing staff to ensure they have the skills and knowledge to deliver exceptional customer experiences.
  • Stay up-to-date with industry trends and best practices to ensure our customer service standards are aligned with industry expectations.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 3+ years of experience in customer service or a related field.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills.
  • Ability to travel to customer sites as needed.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Compass Group Careers:

Compass Group Careers is a leading provider of food and support services to businesses and organizations. We are committed to delivering exceptional customer experiences and driving business growth through our people and our services.


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