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Cable Service Technician

2 months ago

Des Moines, Iowa, United States Avance Consulting Full time
Job Overview

As a Field Service Technician at Avance Consulting, you will play a crucial role in delivering high-quality cable television and internet services to our customers. Your expertise will ensure that installations are performed efficiently and that our clients receive optimal service.

Key Responsibilities:
  • Execute the installation of cable television and internet services tailored to customer specifications and company standards.
  • Configure equipment such as cable boxes, modems, and routers to ensure seamless connectivity.
  • Maintain proper cable routing and connections to guarantee superior signal strength and reliability.
  • Conduct regular maintenance checks on existing cable systems to proactively identify and resolve potential issues.
  • Troubleshoot and diagnose service problems, including signal loss and equipment failures.
  • Repair or replace damaged cables, connectors, amplifiers, and other essential components as necessary.
  • Engage with customers professionally, addressing inquiries and service requests with courtesy.
  • Provide customers with guidance on utilizing their cable services effectively and resolving common issues.
  • Strive for customer satisfaction by delivering exceptional service and resolving issues promptly.
  • Accurately document all installation and maintenance activities using company-provided systems.
  • Generate detailed reports on service calls, outlining the nature of the problem, actions taken, and resolution status.
  • Collaborate effectively with supervisors and colleagues to coordinate work schedules and share relevant information.
  • Adhere to industry regulations and company policies regarding installation, maintenance, and safety standards.
  • Stay updated on emerging technologies and techniques in the cable industry through ongoing training.
  • Follow safety protocols to prevent accidents and injuries while performing fieldwork.
Qualifications:
  • High school diploma or equivalent.
  • Experience in cable installation, telecommunications, or a related field is preferred.
  • Strong knowledge of cable systems, networking principles, and telecommunications equipment.
  • Proficient in the use of hand and power tools for installation and repairs.
  • Excellent communication skills with a focus on customer service.
  • Ability to work both independently and as part of a team in a dynamic environment.
  • Willingness to work outdoors in varying weather conditions and occasional evenings or weekends.
  • Valid driver's license is required.