Cleanliness and Quality Assurance Coordinator

3 weeks ago


San Antonio, Texas, United States Westin San Antonio North Full time

**Become Part of Our Team at Westin San Antonio North**

We are a luxury hotel located in North San Antonio, offering a unique blend of Southern charm and modern amenities. Our team is dedicated to delivering exceptional service and creating unforgettable experiences for our guests.

As a Housekeeping Department Manager, you will play a critical role in ensuring the highest standards of cleanliness and quality in our guest rooms and public spaces. You will lead a team of room attendants, house persons, and inspectors, conducting daily and monthly meetings, inspecting staff work, and providing guidance to maintain exceptional standards.

**Key Responsibilities:**

  • Oversee the daily operations of the Housekeeping Department, ensuring efficient cleaning and maintenance of guest rooms and public areas
  • Hire, train, and evaluate staff members, addressing performance issues and recommending disciplinary actions when necessary
  • Manage payroll records, scheduling, and attendance
  • Maintain computerized records for budgeting and forecasting department expenses
  • Develop and implement quality assurance programs to improve service delivery
  • Communicate effectively with staff, management, and guests to ensure seamless operations

Requirements:

  • At least 2 years of experience in housekeeping or a related field
  • Knowledge of hotel operations, including marketing plans, security, personnel relations, budgeting, and quality assurance
  • Leadership skills to motivate and develop staff, set priorities, plan, organize, and delegate tasks
  • Strong written communication skills, concise, well-organized, complete, and clear
  • Ability to adapt communication style to suit different audiences

**Benefits Package:**

  • Competitive salary: $55,000 - $65,000 per year
  • Comprehensive medical, dental, and vision insurance
  • Generous vacation, sick leave, and holiday time off
  • 401(k) Savings Plan with matching funds
  • Discounts through our 'YouDecide' and Hotel Room Discount programs
  • Paid time off for volunteering and community service

We value U.S. military experience and invite all qualified candidates to apply. Please note that specific details and eligibility of these programs vary by location and employment status.



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