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JA Center Support Associate

2 months ago

Salisbury, Maryland, United States Junior Achievement of the Eastern Shore Full time
Job Overview

Junior Achievement of the Eastern Shore is on the lookout for enthusiastic and detail-oriented individuals to assist in the execution of educational field trips at our JA Center. This position plays a crucial role in collaborating with the JA Education Team to facilitate the daily operations of the JA BizTown and JA Finance Park simulations, ensuring a high-quality and impactful experience for students, volunteers, and educators alike.

This is a part-time role with flexible scheduling options. Candidates should be prepared to work between 2 to 5 days per week during the academic year (Monday to Friday, excluding weekends and holidays).

Key Responsibilities
  • Prepare and organize the facility for school and external visits by adhering to morning setup protocols and afternoon cleaning procedures.
  • Conduct morning training sessions for volunteers and manage their check-in process.
    • Throughout the simulation, ensure that volunteers remain on schedule and receive the necessary support.
  • Deliver exceptional instructional quality and customer service to all stakeholders, including educators, students, and volunteers.
  • Efficiently manage simulation days by leading processes over the microphone when volunteers and students are present.
  • Diagnose and resolve common technical issues while ensuring devices are stored and charged appropriately.
  • Assist the JA Center Manager with the JA BizTown and/or JA Finance Park software by setting up daily simulations and generating reports.
  • Oversee the inventory of curriculum materials, simulation supplies, and inform the Manager of any restocking needs.
  • Maintain open communication with the Manager to address potential issues, questions, or concerns.
  • Perform additional duties as assigned.
Qualifications & Skills
  • A genuine passion for engaging with students, educators, and volunteers from diverse backgrounds in a dynamic environment.
  • Strong organizational abilities and proficiency in computer skills.
  • Detail-oriented with the capability to manage and prioritize multiple tasks effectively.
  • Excellent customer service skills, including problem-solving and decision-making capabilities.
  • Outstanding verbal and written communication skills, with comfort in using a microphone.
  • A highly resourceful team player who can also work effectively independently.
Physical Requirements

The physical demands outlined below represent the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities to perform these functions. While executing the responsibilities of this position, the employee is frequently required to sit, walk, and talk or hear. Occasionally, they may need to reach with hands and arms, bend, lift, or climb, and frequently lift and carry light weights. Specific vision abilities include close vision, distance vision, and the ability to adjust focus.

Additional Information

Junior Achievement of the Eastern Shore is an Equal Opportunity employer. Personnel are selected based on their abilities without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in compliance with federal and state laws.

In addition to the above qualifications, candidates must possess a valid driver's license, adhere to all agency policies, fulfill the essential functions of the position with or without accommodation, and demonstrate cultural competency while supporting JAES's mission and values.