Ground Operations Crew Member

5 days ago


Boston, Massachusetts, United States JetBlue Full time
Job Summary

We are seeking a highly motivated and detail-oriented Ground Operations Crew member to join our team at JetBlue. As a Ground Operations Crew member, you will play a critical role in ensuring the smooth operation of our airport ground services.

Key Responsibilities
  • Operate ground service equipment, including motor vehicles, tugs, and elevated de-icing equipment, to support aircraft operations.
  • Service aircraft by operating ground service equipment, such as potable water trucks, ground power units, and lavatory trucks.
  • Work in a ramp environment, handling objects up to 50 pounds frequently and/or 70-100 pounds occasionally with assistance.
  • Tag, lift, load, and unload customer bags from baggage compartments and baggage systems.
  • Operate external aircraft equipment and assist with preparing cabins for customer boarding and departure.
  • Provide exceptional customer service, assisting customers with special needs and guiding aircraft to and from parking locations.
  • Communicate effectively with radio etiquette and maintain a safe environment and operation.
Requirements
  • High school diploma or equivalent required.
  • One year of customer service or sales experience preferred.
  • Must be at least 18 years old and able to travel and/or work variable hours, flexible shifts, including holidays and weekends.
  • Complete fluency in written and spoken English required.
  • Able to adhere to JetBlue's Uniform Policy Manual Standards and follow safety guidelines.
  • Possess and maintain a valid Security Identification Display Area (SIDA) Badge and a valid Driver's License.
Preferred Qualifications
  • Bilingual skills a plus.
  • Previous airline experience preferred.
  • Proficient with Microsoft Office suite.
Work Environment

Airport ramp environment with varying weather conditions and elevated noise levels.

Physical Effort

Moderate physical activity required, including handling objects up to 50 pounds frequently and/or 70-100 pounds occasionally with assistance.



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