Custodial Quality Assurance Specialist

1 week ago


Montgomery, Alabama, United States Global Connections to Employment Full time
Job Summary

The Custodial Quality Control Inspector will be responsible for ensuring adherence to the GCE Quality Control Plan (QCP) at assigned worksites. This role involves providing performance objectives and inspecting services for defects, timeliness, and discrepancies. The QC Inspector will also investigate customer complaints, provide root cause analysis, and recommend corrective actions when deficiencies are confirmed.

Key Responsibilities

Conduct regular inspections of custodial services to ensure compliance with QCP standards

Collaborate with Project Managers and operational staff to establish performance objectives and monitor progress

Investigate customer complaints and provide recommendations for corrective actions

Maintain accurate records of inspections, complaints, and corrective actions

Requirements

Minimum 2 years of experience in custodial services

Knowledge of Ability One mission and expectations

Excellent oral and written communication skills

Excellent team member/customer service skills

Ability to interact appropriately with customers and team members

May require a valid driver's license and satisfactory driving record

Must meet eligibility requirements for work assignment on specified contracts

Must be able to pass organization screening requirements, including state or federal background screenings

Physical Demands

This role requires regular bending, crouching, walking, climbing stairs and ladders, reaching above head, sitting (to drive), and lifting up to 40 pounds. Occasional lifting or moving up to 50 pounds may be required. The team member must be able to perform these tasks in various weather conditions and indoor environments.

Work Environment

This role may involve travel to and from various locations and buildings throughout the year. Schedules are subject to change, and the team member may be required to work early morning, mid-morning, afternoon, and/or evening hours, as well as weekends and holidays.

Equal Opportunity Employer

Global Connections to Employment, Inc. is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans, and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

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