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Customer Service Representative

2 months ago

Houston, Texas, United States Symbia Logistics Full time
About Symbia Logistics

Symbia Logistics is a leading provider of innovative 3PL solutions, specializing in omni and multi-channel distribution and fulfillment services. Our mission is to deliver exceptional service and drive transformative logistics movements through cutting-edge solutions that empower our teams to succeed.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our dynamic Operations team. As a key member of our client-facing team, you will be responsible for ensuring seamless communication between clients and our operations team, addressing needs promptly and effectively.

Key Responsibilities
  • Proactive Client Support: Proactively seize opportunities to provide exceptional client service, taking initiative to resolve issues and exceed client expectations.
  • Relationship Building: Cultivate and nurture strong relationships with internal and external clients, fostering trust and loyalty through effective communication and issue resolution.
  • Task Management: Manage various tasks, including order changes, inventory management, and issue resolution, ensuring accurate and timely completion.
  • Order Entry and Reporting: Accurately enter orders into our operating systems and WMS programming, and prepare and deliver activity reports as needed.
  • Client Communication: Respond promptly and efficiently to client needs, providing clear and concise communication and resolution.
  • Additional Duties: Perform other duties as assigned, contributing to the success of our operations team.
Requirements
  • Dynamic Personality: Possess a dynamic and growth-oriented personality, with a strong desire to learn and grow with our organization.
  • Experience: Minimum of one year experience in warehouse customer service, with 3PL experience strongly desired.
  • Technical Skills: Proficiency in warehouse technology and Microsoft Suite products, with excellent communication skills, both written and oral.
Physical Requirements & Work Environment
  • Vision Requirements: Specific vision abilities, including close vision, distance vision, and depth perception, may be necessary.
  • Physical Demands: Ability to stand, walk, twist, bend, stoop, squat, reach, and crouch for extended periods, with comfort with repetitive movements and ability to use hands and feet simultaneously.
  • Work Environment: Exposure to varying temperatures, loud noises, dust, and moving mechanical parts, with reasonable accommodations available for individuals with disabilities.
About Us

Symbia Logistics is an Equal Opportunity Employer, committed to fostering an inclusive and supportive work environment for all. We are proud to offer a dynamic and growth-oriented work environment, with opportunities for professional and personal development.