Automotive Sales and Service Advisor

1 week ago


Chaska, Minnesota, United States TGK Automotive Full time
Job Title: Sales and Service Advisor

At TGK Automotive Specialists, we are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team. As a Sales and Service Advisor, you will be the face of our shop and the primary point of contact for our clients throughout the repair and maintenance process.

Key Responsibilities:

  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
  • Listen to and thoroughly document customer concerns, inspect vehicle, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
  • Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.

Requirements:

  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is helpful, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license, or obtain a valid driver's license within 30 days of hire date.
  • Ability to work a minimum of five days, Monday-Friday.

Benefits:

  • Competitive bi-weekly pay.
  • Tuition reimbursement.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.


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