Automotive Sales and Service Advisor
1 week ago
At TGK Automotive Specialists, we are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team. As a Sales and Service Advisor, you will be the face of our shop and the primary point of contact for our clients throughout the repair and maintenance process.
Key Responsibilities:
- Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
- Listen to and thoroughly document customer concerns, inspect vehicle, and refer to service history to accurately identify and verify customer service needs.
- Recommend services according to appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
- Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
Requirements:
- High School Diploma or equivalent.
- Prior experience as a Service Advisor is helpful, but not required.
- Professional appearance and proven ability to work in a process-driven environment.
- Possess a valid driver's license, or obtain a valid driver's license within 30 days of hire date.
- Ability to work a minimum of five days, Monday-Friday.
Benefits:
- Competitive bi-weekly pay.
- Tuition reimbursement.
- Paid vacation and sick time.
- 6 paid holidays.
- Medical, dental, and vision insurance (effective 1st of the month after hire).
- Life insurance (company-paid).
- 401(k) retirement savings plan with company match.
- Discounted services on personal and immediate family vehicles.
- Opportunity for advancement.
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