IT Operations Associate

7 days ago


Vancouver, Washington, United States Tecology Full time
About Tecology
Tecology is a small, close-knit company that provides true enterprise-level IT support and partnership for small and medium-sized businesses in the Portland Metro and Southwest Washington region. We value collaboration, innovation, and customer satisfaction, and we are seeking a Technical Support Specialist who shares these values.

In this role, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and maintaining a good working relationship with customers and other professionals. You will also be involved in establishing and maintaining knowledge base documentation and contributing to process improvements.

To be successful in this role, you must have strong technical skills, excellent communication skills, and the ability to work independently as well as within a team. You must also have experience working in the help desk and desk-side support roles, as well as experience working within an IT ticketing system.

The estimated salary for this position is $24.70 per hour, and we offer a comprehensive benefits package that includes medical, dental, vision, life, disability, 401(k), PTO, and the ability to earn up to a 20% pay bonus based on performance.

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