Director of Lifestyle
3 weeks ago
At FirstService Residential, we are seeking a highly skilled and experienced Director of Lifestyle to join our team. As a key member of our community management team, you will be responsible for delivering exceptional resident experiences and ensuring the highest level of service excellence.
Key Responsibilities:- Oversee all front of house operations, including administrative, front desk, concierge, amenities, valet, receiving, and security.
- Develop and implement strategies to enhance resident satisfaction and loyalty.
- Collaborate with Regional Director to develop goals and communicate established goals.
- Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
- Provide leadership and direction to staff, ensuring proper coverage and staffing levels.
- Conduct site inspections regularly, identifying deficiencies and providing recommendations for improvement.
- Process and manage violations, ensuring timely resolution.
- Develop and implement new programs or improvements to meet community needs.
- Participate in professional group meetings, staying abreast of new trends and innovations in community management and community programming.
- Bachelor's Degree in Business or related field from an accredited college or university.
- Three years' experience in Property Operations, Hotel Management, or Hospitality.
- Certified and licensed by the State of Florida for Community Association Management (CAM) within 60 days of hire.
- Valid Driver's License.
- Knowledge of Florida Statutes and Community documents.
- Excellent organization, motivation, leadership, management, and interpersonal skills.
- Critical thinking, complex problem-solving, judgment, and decision-making ability.
- Ability to apply a comprehensive knowledge of field of specialization to the completion of difficult assignments.
- A competitive salary range of $65,000 - $70,000 annually.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
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