Director of Lifestyle

3 weeks ago


Sunny Isles Beach, Florida, United States FirstService Residential Full time
Job Title: Director of Lifestyle

At FirstService Residential, we are seeking a highly skilled and experienced Director of Lifestyle to join our team. As a key member of our community management team, you will be responsible for delivering exceptional resident experiences and ensuring the highest level of service excellence.

Key Responsibilities:
  • Oversee all front of house operations, including administrative, front desk, concierge, amenities, valet, receiving, and security.
  • Develop and implement strategies to enhance resident satisfaction and loyalty.
  • Collaborate with Regional Director to develop goals and communicate established goals.
  • Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
  • Provide leadership and direction to staff, ensuring proper coverage and staffing levels.
  • Conduct site inspections regularly, identifying deficiencies and providing recommendations for improvement.
  • Process and manage violations, ensuring timely resolution.
  • Develop and implement new programs or improvements to meet community needs.
  • Participate in professional group meetings, staying abreast of new trends and innovations in community management and community programming.
Requirements:
  • Bachelor's Degree in Business or related field from an accredited college or university.
  • Three years' experience in Property Operations, Hotel Management, or Hospitality.
  • Certified and licensed by the State of Florida for Community Association Management (CAM) within 60 days of hire.
  • Valid Driver's License.
Preferred Qualifications:
  • Knowledge of Florida Statutes and Community documents.
  • Excellent organization, motivation, leadership, management, and interpersonal skills.
  • Critical thinking, complex problem-solving, judgment, and decision-making ability.
  • Ability to apply a comprehensive knowledge of field of specialization to the completion of difficult assignments.
What We Offer:
  • A competitive salary range of $65,000 - $70,000 annually.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.


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