Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kingston Resorts. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Guest Service: Maintain complete knowledge of hotel operations, scheduled daily activities, and room products to provide accurate information to guests.
- Communication: Answer telephone calls within 3 rings, using correct salutations and telephone etiquette, and ascertain callers' needs through open-ended questions.
- Room Assignments: Describe room accommodations and all amenities to guests, and accommodate special requests and designate such in the system following the hotel's standard operating procedures.
- Guest Resolution: Resolve guest complaints, ensuring guest satisfaction, and communicate pertinent guest information to designated departments/personnel.
- Bank Management: Obtain assigned bank and ensure accuracy of contracted monies, and keep the bank secure.
- Team Collaboration: Communicate with all departments/executives to obtain appropriate information regarding groups, inventory, and guest information, and perform additional duties as assigned.
- Flexibility: A flexible schedule is required, including weekends and holidays.
- Benefits: We offer Free Lunch, Free Health Club Membership, and discounted travel program benefits for team members and their family, plus more.
Kingston Resorts is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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