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Lead Business Analyst

2 months ago

Wilmington, Delaware, United States Optomi Full time

Senior Business Analyst (Collections & Recovery) | Contract | Hybrid

Optomi, in collaboration with a prominent client, is on the lookout for a Senior Business Analyst for immediate engagement. The selected candidate will be instrumental in shaping various facets of the organization by evaluating historical, current, and prospective business patterns. This role involves formulating strategies to attain targeted results and executing these plans effectively. The analyst will frequently collaborate with internal departments to comprehend the challenges faced by these teams and offer viable solutions.

Key Responsibilities:

  • Collecting and documenting business requirements while liaising with both business and technical teams across the organization.
  • Formulating innovative product and service strategies.
  • Articulating and executing strategies in partnership with the technical team.
  • Identifying and addressing organizational weaknesses.
  • Investigating new methods to enhance customer or client satisfaction.

Required Qualifications:

  • Over 5 years of experience in a business analyst role.
  • Proven track record in creating requirements, epics, and user stories, and effectively communicating these across business and technical teams.
  • Familiarity with Jira.
  • Experience in the banking or financial services sector.
  • Specific experience in credit card operations, particularly in collections and recovery.
  • Exceptional communication skills with a strong ability to collaborate across various organizational functions.
  • Experience in payments is advantageous, though not mandatory.