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Hospitality Ambassador

2 months ago


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About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as an Evs Attendant at Hollywood Gaming at Dayton Raceway. As a key member of our facilities team, you will be responsible for ensuring the cleanliness and maintenance of our gaming floor, restaurants, and other public areas.

Key Responsibilities
  • Provide exceptional customer service to all guests and colleagues
  • Participate in company-sponsored events and promote a positive influence in the community
  • Ensure interactions with internal and external guests follow the guidelines of our Service Program
  • Perform cleaning duties in all areas of the facility, including sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture, and draperies
  • Maintain cleanliness of all areas, including picking up litter, emptying wastebaskets, cleaning ashtrays, and removal and transport of garbage
  • Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility
  • Clean and service restrooms, including replenishing bathroom supplies
  • Maintain accuracy of restroom sheets after cleaning
  • Stock and supply all service areas with appropriate cleaning supplies
  • Assist all departments by responding to housekeeping calls
  • Clean and maintain tables, chairs, fixtures, decor, and machines as needed
  • Attend all departmental and company training programs or meetings as directed
  • Adhere to all company policies and procedures
  • Perform all job duties in a safe and responsible manner, including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris, and litter
  • Meet department uniform, appearance, and grooming requirements
  • Eagerly take on any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your Assistant Shift Manager or management personnel
Requirements
  • Must be 21 years of age or older
  • Must possess a High School Diploma or equivalent
  • Must have an outgoing, energetic, and enthusiastic attitude
  • Must enjoy hosting others
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • Ability to prepare, read, and interpret documents
  • Ability to write reports and correspondence
  • Ability to speak and communicate effectively with individuals and before groups of people
  • Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Able to promptly and accurately follow instructions given by Assistant Shift Manager or Manager
  • Must be able to pass a background check
  • Must be able to tolerate areas containing second-hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality
  • Must have open availability, including all three shifts, weekends, and holidays