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IT Support Technician

2 months ago

Lorton, Virginia, United States General Dynamics Information Technology Full time

Job Summary:

The Service Desk Operations Specialist will be responsible for providing exceptional customer service and technical support to internal and external customers. This role will involve troubleshooting and resolving technical issues, as well as providing guidance and training to end-users.

Key Responsibilities:

  • Technical Support:
    • Provide technical support to customers via phone, email, and in-person
    • Troubleshoot and resolve technical issues in a timely and efficient manner
    • Collaborate with internal teams to resolve complex technical issues
  • Customer Service:
    • Provide exceptional customer service to internal and external customers
    • Respond to customer inquiries and concerns in a timely and professional manner
    • Escalate complex issues to senior technical staff as needed
  • Training and Development:
    • Provide training and guidance to end-users on technical procedures and best practices
    • Develop and maintain technical documentation and knowledge base articles
    • Stay up-to-date with the latest technical trends and advancements

Requirements:

  • Education:
    • Bachelor's degree in Computer Science, Information Technology, or related field
  • Experience:
    • 2+ years of experience in technical support or customer service
  • Certifications:
    • CompTIA Security+ or equivalent certification
  • Clearance:
    • Top Secret/SCI security clearance

Working Conditions:

This role will be based in the USA, with occasional travel required. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.