Contact Center Operations Manager
3 weeks ago
As a Contact Center Operations Manager at CDR Companies, you will play a vital role in ensuring the success of our remote agents. Your primary responsibility will be to assist them in providing top-notch customer service, resolving issues, and achieving their goals.
You will need to have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. You must also be able to multitask, prioritize tasks, and meet deadlines.
This is a stationary position that requires the ability to remain seated for prolonged periods of time (more than 50% of the time). May be required to transport more than 10+ pounds and put onto shelves.
Responsibilities:
- Deliver exceptional customer experiences
- Support Remote Agents in their daily activities
- Conduct regular coaching sessions to help agents improve their performance
- Analyze agent performance data to identify areas for improvement
- Manage timesheets and coordinate additional training as needed
- Demonstrate strong interpersonal and communication skills
- Troubleshoot client and agent concerns
- Work effectively in a fast-paced environment
- Be flexible with scheduling needs
- Monitor and maintain contact center metrics
- Stay proficient in computer applications and data entry skills
- Participate actively in weekly supervisor meetings
- Improve workflow processes and recommend changes as necessary
- Assist in hiring, training, and disciplinary actions when applicable
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Contact Center Services Representative
2 weeks ago
Oswego, Illinois, United States Educational Federal Credit Union Full timeJob OverviewThe Contact Center Services Representative is a vital role at Educational Federal Credit Union, providing exceptional service to our members. This position requires strong communication and problem-solving skills to effectively address member inquiries and concerns.Key Responsibilities:Provide world-class customer experience by responding...
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Operations Manager
2 weeks ago
Oswego, Illinois, United States Gecko Hospitality Full timeJob OverviewGecko Hospitality is seeking an experienced leader to oversee the daily operations of a Family Entertainment Center in the Kendall, Florida area.The estimated salary for this role is $70,000 - $90,000 per year, depending on experience and qualifications.
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Park Operations Manager
2 weeks ago
Oswego, Illinois, United States Altitude Trampoline Park Full timePark Operations ManagerAltitude Trampoline Park seeks an experienced Park Operations Manager to oversee the day-to-day operations of our park. This role is responsible for ensuring a safe and enjoyable experience for all guests.Job DescriptionWe offer a competitive salary of $45,000 - $60,000 per year, depending on experience.ResponsibilitiesHire, train, and...
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Operations Manager
2 weeks ago
Oswego, Illinois, United States SERVPRO of StreamwoodBartlettWest Chicago CityKendall County Full time**Job Description:**The Production Crew Chief is responsible for overseeing the daily operations of our restoration team. This role requires effective communication, leadership, and problem-solving skills to ensure timely completion of projects while maintaining exceptional customer service.**Key Responsibilities:**Facilitate a positive customer experience...
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Property Operations Manager
2 weeks ago
Oswego, Illinois, United States SROA PROPERTY MANAGEMENT, LLC Full timeAbout the RoleWe are seeking a highly skilled District Manager to lead our retail operations in a defined territory. As a key member of our team, you will be responsible for driving revenue growth, controlling expenses, and ensuring exceptional customer service across multiple locations.This is an exciting opportunity for a results-driven professional with...
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Customer Experience Manager
1 month ago
Oswego, Illinois, United States CDR Companies Full timeJob OverviewContact Center Supervisor with CDR Companies will assist remote agents as they answer customer inquiries, handle daily concerns and provide support. This role plays a vital part in maintaining high-quality customer service standards.Key Responsibilities1. Provide exceptional customer service2. Guide Remote Agents when issues arise3. Schedule...
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Store Operations Manager
2 weeks ago
Oswego, Illinois, United States Shoe Carnival, Inc. Full timeAbout UsAt Shoe Carnival, Inc., we are passionate about delivering an exceptional shopping experience to our customers. Our stores offer a wide range of shoes and accessories for the whole family, with a focus on quality, style, and value. As a Retail Leadership Professional, you will be part of a dynamic team that is dedicated to making a positive impact in...
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Retail Leadership Manager
4 weeks ago
Oswego, Illinois, United States Meijer Full timeMeijer OverviewWe are a family-owned company that serves people and communities by offering career and community opportunities centered around leadership, personal growth, and development.CompensationThe estimated annual salary for this role is $120,000 - $180,000 based on industry standards and location. Benefits include weekly pay, 3 weeks of paid days...
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Operations Manager
1 week ago
Oswego, Illinois, United States SERVPRO of StreamwoodBartlettWest Chicago CityKendall County Full timeJob Description">The Project Manager will be responsible for overseeing all aspects of assigned restoration projects and crews, including developing and implementing project plans and timelines, coordinating and managing project resources, and communicating with clients and stakeholders.">Requirements">">5+ years of experience in project management,...
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Preschool Program Manager
1 week ago
Oswego, Illinois, United States Oswegoland Park District Full timeJob Description">As a Preschool Program Manager at Oswegoland Park District, you will have the opportunity to make a positive impact on the lives of young children and their families. We are seeking a highly skilled and experienced professional who can develop and implement age-appropriate curricula for preschoolers.About the Position">In this role, you will...
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Business Development Manager
2 weeks ago
Oswego, Illinois, United States Servbank Full timeJob OverviewServbank is a banking institution with local roots and national reach. We're seeking an experienced Wholesale Lending Account Manager to establish and nurture relationships with Financial Institutions, Non-Bank Lenders, and Capital Market Platforms.About the RoleWe estimate this role to earn approximately $85,000 - $115,000 annually, based on...
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Store Operations Coordinator
1 week ago
Oswego, Illinois, United States O'Reilly Auto Parts Full timeJob OverviewO'Reilly Auto Parts is a dynamic company with a proven track record of growth and stability. We are seeking a motivated Retail Service Specialist to support our store operations and provide exceptional customer service.About the PositionThe successful candidate will possess strong leadership skills, the ability to obtain RSS Certification, and...
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Financial Service Delivery Expert
2 weeks ago
Oswego, Illinois, United States Educational Federal Credit Union Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Contact Center Services Representative to join our team at Educational Federal Credit Union. As a key member of our contact center, you will be responsible for delivering exceptional customer service and resolving complex issues.Key Responsibilities:Provide excellent customer service by...
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Retail Sales Professional
2 weeks ago
Oswego, Illinois, United States O'Reilly Auto Parts Full timeJob Title: Retail Sales ProfessionalCompensation Pay Range: $14.00 - $18.00 per hour, with the possibility of exceeding minimum wage applicable to the job location. Additional compensation may include annual or quarterly performance-based bonuses.This role supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and...
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Sales and Front Desk Coordinator
2 weeks ago
Oswego, Illinois, United States NATURA DADELAND LLC Full timeAbout NATURA DADELAND LLCWe are a family-owned business that thrives on community and communication. Our company culture is centered around providing exceptional customer service and creating a welcoming environment for our clients.Job ResponsibilitiesThe successful candidate will be responsible for managing the front desk operations, including answering...
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Front Desk Assistant Manager
2 weeks ago
Oswego, Illinois, United States NATURA DADELAND LLC Full timeAbout NATURA DADELAND LLCNATURA DADELAND LLC is a rapidly growing spa and wellness center that offers a range of services, including laser hair removal, waxing, sugaring, and facials.Job DescriptionWe are seeking a highly motivated and detail-oriented individual to join our team as a Front Desk and Sales Coordinator.Responsibilities include answering phone...
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Senior Tax Specialist
2 weeks ago
Oswego, Illinois, United States LHH Recruitment Solutions Full timeTax Preparer OpportunityWe are seeking a detail-oriented professional to join our team as a Junior Tax Preparer for the upcoming tax season.The successful candidate will play a crucial role in our tax preparation process, participating in detailed training days and learning to prepare simple 1040 individual tax returns. They will review client returns for...
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Commercial Loan Operations Specialist
2 weeks ago
Oswego, Illinois, United States Servbank Full timeJob Description:Servbank is a banking institution with local roots and national reach, founded in 1994. We're seeking an experienced Commercial Senior Loan Processor to manage the loan processing cycle from application to closing, ensuring accuracy and compliance with regulatory requirements.In this role, you'll be responsible for reviewing loan...
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Member Support Advocate
2 weeks ago
Oswego, Illinois, United States Educational Federal Credit Union Full timeAbout the RoleAs a Contact Center Representative, you will be part of a dynamic team focused on delivering exceptional member experiences at Educational Federal Credit Union. This role requires excellent communication, problem-solving, and interpersonal skills, with a strong emphasis on building rapport and providing tailored solutions to meet individual...
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Community Front Desk Professional
2 weeks ago
Oswego, Illinois, United States Affinity Management Services LLC Full timeEstimated Salary: $38,000 - $58,000 per yearAbout the PositionWe are seeking a highly skilled and organized individual to join our team as a Community Front Desk Professional at Affinity Management Services LLC. As the primary point of contact for residents and guests, you will be responsible for providing exceptional service, responding to inquiries, and...