Financial Service Delivery Expert

1 week ago


Oswego, Illinois, United States Educational Federal Credit Union Full time
About the Role

We are seeking a highly motivated and detail-oriented Contact Center Services Representative to join our team at Educational Federal Credit Union. As a key member of our contact center, you will be responsible for delivering exceptional customer service and resolving complex issues.

Key Responsibilities:

  • Provide excellent customer service by responding promptly and professionally to member calls.
  • Process account transactions, including balance inquiries, deposit postings, and transfer funds.
  • Research and resolve member issues, providing accurate account information and escalating unresolved matters when necessary.
  • Assist members with inquiries regarding ACH, Bank by Phone, Online Banking, and Bill Pay.
  • Refer and route member calls to appropriate personnel or resources to meet their financial needs.

Requirements:

  • High School Diploma
  • Associates Degree - Preferred
  • 1- 2 Years of Call Center / Customer Service
  • Bilingual preferred in Creole

Compensation and Benefits:

This role offers an estimated salary of $45,000 - $55,000 per year, depending on experience, plus benefits such as paid holidays, birthday off, sick and personal days, vacation time, retirement/401K with matching contributions, medical, dental and vision insurance, life insurance and long term disability, tuition reimbursement for undergraduate and graduate courses, various incentive programs, and career opportunities.



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