Customer Service Representative

8 hours ago

Waterloo, New York, United States Travel Centers Of America Full time
About This Role

We are seeking a highly motivated and customer-focused Server/Cashier to join our team at TravelCenters of America. As a key member of our restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for every traveler who visits our travel centers.

Key Responsibilities
  • Provide Friendly and Efficient Service: Welcome and serve each customer courteously, quickly, and efficiently with a sincere, positive, pleasant, and enthusiastic attitude.
  • Be Knowledgeable of Menu Items: Be familiar with our menu offerings and promote daily specials to our guests.
  • Process Transactions: Process transactions of customers on a point-of-sale (POS) register with accuracy and efficiency.
  • Prioritize Tasks: Prioritize your work according to the kitchen and dining guest needs to ensure seamless service.
  • Maintain Equipment: Maintain equipment per operating standards to ensure a clean and safe environment for our guests.
  • Follow Safety Procedures: Follow proper safety procedures when handling and/or preparing food to ensure the health and safety of our guests.
  • Build Strong Relationships: Build strong communication and rapport with leaders and co-workers to ensure a positive and productive work environment.
What We're Looking For
  • A Dedicated Team Player: A dedicated individual who works well with others and is excited to be part of our team.
  • Basic Computer Skills: Basic computer/POS knowledge preferred.
  • Previous Experience: Previous food service experience a plus.
  • Good Communication Skills: Good verbal communication skills.
  • Flexibility: Ability to work flexible hours, including nights, weekends, and some holidays.
What We Offer
  • Competitive Pay: Competitive hourly rate.
  • Benefits Package: Medical, dental, vision, and life insurance.
  • 401(k) Plan: 401(k) with a company match.
  • Tuition Reimbursement: Tuition reimbursement.
  • On-Site Meal Discounts: On-site meal discounts.
  • Discounts on Technology, Travel, Food, and Fuel: A wide variety of discounts on technology, travel, food, and fuel.
  • Opportunities for Growth and Advancement: Opportunities for growth and advancement.
Equal Employment Opportunity

TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information, or membership in any other category protected by applicable federal, state, or local law.

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