Customer Experience Manager

3 weeks ago


Waterloo, New York, United States Wilkins RV Full time
Job Description

We are seeking a highly skilled Customer Experience Manager to oversee the entire customer service/parts experience from appointment setting to finalizing customer bills.

Key Responsibilities:

  • Greet, establish, and maintain positive rapport with customers
  • Assist customers in determining needs and promote products accordingly
  • Run the parts counter and estimate repair costs
  • Initiate service orders, secure customer signatures, and close orders when completed
  • Develop a keen understanding of all products and services
  • Understand effective service sales processes and actively seek sales opportunities
  • Maintain good communication with customers and follow up after work is completed to ensure satisfaction
  • Understand customer needs and commit to exceeding customer expectations every day
  • Comply with all company policies and procedures

Requirements:

A minimum of 2 years' experience is preferred, but not required. We are looking for a motivated individual who enjoys working in a fast-paced environment, has a professional appearance, strong communication skills, a positive attitude, and a strong work ethic.

Benefits:

  • Competitive Wages
  • Medical/Dental/Vision Insurance
  • 401K/401K Matching Program
  • PTO/Sick Time
  • Voluntary Benefit Program
  • Employee Referral Program
  • Employee Discount
  • RV Borrowing Program


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