Customer Experience Manager, Platinum Desk

2 weeks ago


Roanoke, Texas, United States Robinhood Full time
About the Role

We are seeking a highly skilled Customer Experience Manager to lead our Platinum Desk team in delivering exceptional service to our most valued customers. As a key member of our Customer Experience team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.

Key Responsibilities
  • Lead a team of 12-15 licensed customer service representatives to achieve outstanding results and improve their skills
  • Develop and implement value-added conversations and proactive up-selling strategies to drive customer growth
  • Coach and mentor team members to achieve top asset growth metrics and high-quality standards
  • Provide live support and proactive outreach to customers
  • Cultivate a culture of professionalism, customer advocacy, and regulatory compliance within the team
Requirements
  • FINRA Series 7, 63, and 24 or 9/10 licenses
  • Bachelor's degree from an accredited institution
  • 4+ years of experience in customer-facing operations, preferably in a retail broker-dealer or mid-stage startup
  • 4+ years of experience managing customer-facing teams, with a focus on sales and advisory work
  • Strong management toolkit and a reputation for developing thriving teams
  • Principled integrity and a strong dedication to professionalism
What We Offer
  • Market-competitive compensation structure with pay equity focus
  • 100% paid health insurance for employees, with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning, and development
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
About Robinhood

Robinhood is a leading fintech company that's democratizing finance for all. We're committed to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work and work environment will be for everyone.



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