Customer Service Representative

2 weeks ago

Hamilton, Ohio, United States Anserve Full time
Job Description

Anserve Inc. is a 24x7 HIPAA-compliant Call Center operating in a $30B industry. We are proud to have been recognized as a Top Ten company among our competition.

Mission: To build a great company with compassionate people & achieve amazing results

**Compensation and Benefits:**

  • The base compensation range is $15.50 per hour.
  • 401k with up to 4% Employer match
  • Health Premium covered generously
  • Dental, Vision, Accident, Critical Illness.
  • Generous PTO package
  • Tuition Reimbursement
  • Referral Bonus
  • Professional Training Environment
  • Work with an Award-Winning Team
  • Flexible Working Conditions
  • A Family-Owned Company
  • Advancement Opportunities
  • Manager Development Programs
  • Monthly Rewards/ Incentives
  • Biannual Industry Rewards

**Job Purpose:**

The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints.

**Responsibilities:**

  • Answering Calls:
    • Must communicate clearly and precisely, ensuring that clients fully understand the information provided.
    • Full Understanding of Pinnacle / Amtelco Platform: Utilize our platform effectively to manage incoming calls, and ensure accurate and efficient handling of all inquiries.
    • Provide Support: Offer comprehensive support to callers by understanding their needs, answering their questions, and providing accurate information.
    • Appropriate Direction of Inquiries: Direct callers' questions and complaints to the appropriate department or individual, ensuring swift resolution and overall customer satisfaction.
  • Appointment Setting:
    • Ensure full understanding of all customer accounts prior to taking calls; raise concerns before the calls go live.
    • Schedule consultations between callers and clients, ensuring that the appointment is set with the appropriate person, for the reason indicated, and for the appropriate amount of time.
    • Maintain proper procedures for every account, ensuring timely and accurate dispatching appointment booking.
    • Able to constantly deliver great customer experience while efficiently processing all appointments

**Requirements:**

  • High School Diploma or GED Required
  • Prior Call Center Experience: Preferred, but not required

**Work Environment:**

This position is fully remote.

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