Member Experience Coordinator
6 days ago
Planet Fitness is seeking a highly motivated Member Experience Coordinator to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Key responsibilities include:
- Greeting members, prospective members, and guests in a friendly and welcoming manner.
- Handling all front desk activities, including answering phone calls, checking members into the system, new member sign-up, and providing tours to prospective members.
- Facilitating updates to member accounts and responding to member inquiries and concerns in a timely and professional manner.
- Assisting in maintaining the cleanliness of the club.
- Candidate must have a customer service background and basic computer proficiency.
- A passion for fitness and health is essential.
- Punctuality and reliability are critical to success in this role.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Strong listening skills with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma or equivalent required.
- Must be 18 years of age or older.
Estimated salary: $30,000 - $40,000 per year, depending on location and experience.
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