Evening Hotel Guest Service Ambassador

4 days ago


Phoenix, Arizona, United States Courtyard Marriott Full time
Company Overview

NCG Hospitality is a leader in the ownership, development, and operations of premier hospitality properties. We are a third-generation, family-owned business that has evolved over 45 years.

Salary & Benefits

The estimated salary for this position is $16.00-$17.00 per hour based on experience. As an Evening Hotel Guest Service Representative Part Time, you will be eligible for various benefits including paid sick time, paid time off, paid volunteer hours, flexible schedules, worldwide hotel stays, free night stays at NCG Hospitality hotels, dedicated training and development, health, dental, and vision plans, virtual telehealth services, and more.

Job Description

We are seeking a motivated and friendly individual to provide attentive and courteous service as an Evening Hotel Guest Service Representative Part Time. Your primary responsibilities will include greeting and interacting with guests, providing highest level of service by anticipating, listening attentively, and responding promptly to guests' needs, handling guest service requests and complaints, working in cooperation with other departments, using computer systems to make reservations, check-in and check-out guests, and processing payments.

Required Skills & Qualifications
  • Must be available to work 3pm-11pm Mondays, Tuesdays, and Fridays
  • Must have a minimum of one year experience in customer service or hospitality
  • Motivated to maintain excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization, and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty


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