Financial Services Team Lead

4 days ago


Austin, Texas, United States United Heritage Credit Union Full time
Job Description

The United Heritage Credit Union is seeking a Financial Services Team Lead to oversee the daily operations of our branches. As an Assistant Branch Manager, you will supervise, coach, and motivate our frontline staff to deliver exceptional member service.

Key Responsibilities
  • Lead by example, demonstrating a positive attitude and a commitment to excellence.
  • Supervise, coach, and motivate our frontline staff to ensure they have the skills and knowledge to deliver exceptional member service.
  • Manage teller transactions, including deposits, withdrawals, loan payments, transfers, money orders, and cashier's checks.
  • Develop and implement strategies to improve member satisfaction and loyalty.
  • Maintain accurate records and reports, ensuring compliance with credit union policies and procedures.
Requirements
  • A minimum of 2 years in banking operations or a similar environment.
  • At least 2 years of supervisory experience.
  • Strong leadership and communication skills.
  • Knowledge of credit union products and services.
  • Bilingual (English/Spanish) is a plus.
About United Heritage Credit Union

We are a full-service financial institution that offers a range of products and services designed to meet the needs of our members. We strive to provide excellent customer service and maintain a positive work environment.


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