Winter Sports Technician

4 days ago


Big Bear Lake, California, United States SKi Butlers Full time
Job Description

We are seeking a highly motivated and experienced Ski Technician to join our team. As a Ski Technician, you will be responsible for delivering equipment rentals to customers, providing on-mountain support service, and picking up gear at the end of the rental period. You will be the face of Ski Butlers, interacting with customers daily and building confident decision-making skills, accountability, and professionalism in the workplace.

Key Responsibilities
  • Delivery: Complete scheduled and reactive ski/snowboard rental fittings, focusing on Key Customer Requirements (KCRs): On Time, Communication, and Equipment.
  • Support: Provide equipment support to guests within 45 minutes, maintaining delivery vehicle cleanliness and fuel levels.
  • Pickup: Return all scheduled orders to the shop, sanitizing, re-stickering, and tuning equipment for future use.
Secondary Responsibilities
  • Basic Maintenance: Perform basic ski/snowboard tuning, waxing, and general equipment maintenance.
  • Customer Service: Respond to customer phone calls, text messages, emails, and voicemails in a timely manner.
  • Inventory Management: Restock delivery vehicles with extra equipment, size guests in proper equipment for orders, and schedule work assignments for the following shift.
Benefits
  • Free Employee Pass: Unlimited access to Alterra Mountain Company-owned resorts (excluding Deer Valley).
  • Ikon Pass Upgrade: Ability to upgrade to a full Ikon Pass at a heavily discounted rate.
  • 401K Benefit: A 401K benefit with matching contributions for all staff members over 18 years old.
Estimated Salary:

We offer an estimated hourly wage of $18, plus generous tips, making your total compensation potentially higher than $25 per hour. This estimate is based on industry standards and local market conditions.



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