Care Advocate

4 weeks ago


Jackson, Michigan, United States Careline Health Group Full time
Careline Health Group: A Leader in Patient-Centered Care

At Careline Health Group, we are committed to delivering exceptional patient care and empowering our team members to make a meaningful impact. As a Care Advocate, you will play a vital role in ensuring that patients and their families receive the support and resources they need to navigate the complex healthcare continuum.

Key Responsibilities:

As a Care Advocate, you will be responsible for:
  • Receiving and interpreting patient needs to assess for appropriate services
  • Providing consultation on care services and specialty programs
  • Obtaining data on physical, psychological, social, and other factors that may influence patient/family health status and sharing with the clinical team
  • Assessing eligibility and providing updates and recommendations for care planning for new patients to the appropriate clinical team
  • Acting as a liaison with clinical supervisors, physicians, and team members on behalf of patients and families
  • Serving as a liaison and educator to community and medical professionals regarding services


Requirements:

To be successful in this role, you will need:
  • An Associate degree
  • Licensure or qualification by education, training, or experience in the performance of selected acts, tasks, or functions
  • 2 years of experience in home health, hospice, or critical care navigation
  • Hospice and/or Home Health experience
  • Knowledge of clinical manifestations of diseases and ability to develop specific clinical knowledge
  • Understanding of specialty programs and available services for eligible patients
  • Excellent communication, negotiation, and public relations skills
  • Excellent presentation and public speaking skills


Preferred Qualifications:

We also welcome applicants with:
  • Accredited practical nurse, LPN, vocational nurse, or social work or psychology field experience
  • General Nursing, Social Work, or Care Management knowledge
  • Familiarity with Aprima Electronic Medical Record (EMR) system


Location and Hours:

This is a fully remote position, with the requirement to come onsite to Jackson for initial training. Office hours are Monday to Friday, 9 a.m. to 6 p.m. ET.

Background Screening and Reasonable Accommodations:

Careline Health Group conducts a background screening upon acceptance of a contingent job offer. We also ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
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