Real-Time Operations Support Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Real-Time Operations Support Analyst to join our team at MillenniumSoft. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our real-time systems and processes.
Key Responsibilities:
- Develop and maintain a deep understanding of our real-time systems and processes to identify areas for improvement.
- Collaborate with cross-functional teams to analyze and resolve operational issues and improve efficiency.
- Design and implement data-driven solutions to optimize real-time staffing levels and improve operational performance.
- Develop and maintain reports and dashboards to provide insights into operational performance and identify areas for improvement.
- Work closely with the Real-Time Operations Manager to develop and implement strategic plans to improve operational performance.
- Provide exceptional customer service and support to internal stakeholders.
- Stay up-to-date with industry trends and best practices to ensure our operations remain competitive and efficient.
Requirements:
- 3+ years of experience working in a call center or similar environment.
- 3+ years of experience working with data management or analytics tools.
- Experience with Genesys Cloud, Power BI, and other workforce applications.
- Experience with Salesforce applications.
- Strong working knowledge of Microsoft Office applications.
- Excellent verbal communication and interpersonal skills.
- Ability to interface with all levels of management.
- Ability to create and manipulate spreadsheets with advanced formula application and database software.
Preferred Qualifications:
- Bachelor's degree in a related field.
About MillenniumSoft:
MillenniumSoft is a leading provider of innovative solutions for the contact center industry. We are committed to delivering exceptional customer service and support to our clients and partners.
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