Real-Time Operations Support Specialist

4 weeks ago


San Antonio, Texas, United States MillenniumSoft Full time
Job Title: Real-Time Operations Support Analyst

About the Role:

We are seeking a highly skilled Real-Time Operations Support Analyst to join our team at MillenniumSoft. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our real-time systems and processes.

Key Responsibilities:

  • Develop and maintain a deep understanding of our real-time systems and processes to identify areas for improvement.
  • Collaborate with cross-functional teams to analyze and resolve operational issues and improve efficiency.
  • Design and implement data-driven solutions to optimize real-time staffing levels and improve operational performance.
  • Develop and maintain reports and dashboards to provide insights into operational performance and identify areas for improvement.
  • Work closely with the Real-Time Operations Manager to develop and implement strategic plans to improve operational performance.
  • Provide exceptional customer service and support to internal stakeholders.
  • Stay up-to-date with industry trends and best practices to ensure our operations remain competitive and efficient.

Requirements:

  • 3+ years of experience working in a call center or similar environment.
  • 3+ years of experience working with data management or analytics tools.
  • Experience with Genesys Cloud, Power BI, and other workforce applications.
  • Experience with Salesforce applications.
  • Strong working knowledge of Microsoft Office applications.
  • Excellent verbal communication and interpersonal skills.
  • Ability to interface with all levels of management.
  • Ability to create and manipulate spreadsheets with advanced formula application and database software.

Preferred Qualifications:

  • Bachelor's degree in a related field.

About MillenniumSoft:

MillenniumSoft is a leading provider of innovative solutions for the contact center industry. We are committed to delivering exceptional customer service and support to our clients and partners.



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