Customer Service Relationship Representative

2 weeks ago


Jacksonville, Florida, United States Global Channel Management Full time
About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Relationship Representative. As a key member of our Global Channel Management team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Communication: Communicate with external and internal customers through various channels, maintaining a positive, empathetic, and professional attitude at all times.
  • Interpersonal Skills: Demonstrate excellent interpersonal, written, and oral communication skills, including the ability to ask probing questions to understand concerns and overcome objections.
  • Problem-Solving: Utilize strong analytical and negotiation skills to resolve customer issues and find effective solutions.
  • Team Collaboration: Work effectively as a team member, contributing to a positive and productive work environment.
Requirements
  • Experience: 1-3 years of customer service, customer support, or inside sales experience in the Financial Services/Banking industry.
  • Skills: Strong work ethic, self-starter, ability to manage multiple priorities, adapt to change, and learn quickly.
  • Education: Bachelor's degree or equivalent experience.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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