Vacation Experience Manager

5 days ago


Williamsburg, Virginia, United States Travel + Leisure Full time

At Travel + Leisure Co., we put the world on vacation. Our team of dedicated professionals helps our company achieve its mission by delivering exceptional guest experiences every day.

Job Description
  • As a Guest Services Supervisor, you will lead the daily operation of guest service shifts, including planning front- and back-of-house guest service operations.
  • You will provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
  • Your responsibilities will include ensuring daily checklist duties and tasks are fully completed with follow-up communications.
  • Maintaining room inventory accurately and efficiently is also a key aspect of this role.
  • You will administer schedule adjustments that satisfy all guest, associate, and financial requirements.
  • Maintaining positive customer and associate relationships through meaningful associate, guest, and owner interaction is crucial to success in this position.
  • You will provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
  • Supporting customer service standards that exceed guest expectations and directly communicating reservation flag information is also part of this role.
Requirements
  • A valid driver's license is required.
  • Demonstrated ability to work under pressure is essential.
  • Basic leadership skills with the ability to coach, mentor, and train staff are necessary.
  • Excellent verbal and written communication as well as excellent hospitality service skills are required.
  • A working knowledge of various computer software programs including property management systems is needed.
  • Comprehension and literacy for analyzing reports are also required.
  • One year of supervisory or management level experience is preferred.
  • One year of hotel, timeshare or hospitality service experience is also preferred.


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