Guest Experience Manager

5 days ago


Williamsburg, Virginia, United States CAVA Full time
Guest Experience Manager(Hourly Manager)
At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:
  • Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
  • Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
  • Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt.
  • Passion for Positivity: We greet each day with warmth and possibility.
  • Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.
The Role:
Our Guest Experience Managers are key to our success. In partnering with our General Manager, you will support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team.

By being hardworking, passionate and capable of leading and coaching a team, you will excel in our Guest Experience Manager role.

What You'll Do:
  • Lead and develop Team Members and Special Ops Trainers
  • Be responsible for the entire guest experience
  • Develop Culinary Leads and uphold food safety & quality standards
  • Oversee food and beverage management, including inventory, ordering, and budget
  • Put deliveries away, plus any additional duties assigned
  • Ability to cross train across the restaurant to ensure rapid growth
  • May stand for long periods of time and lift up to 50 pounds
  • Assist with any additional duties assigned
Physical Requirements:
  • Must be able to bend and reach overhead often
  • Must possess dexterity to handle tongs, pots/pans, and other equipment
  • Must be comfortable working in temperatures ranging from hot to cold
  • Must be comfortable working near open flames
  • May be required to work in tight spaces
  • Must maintain near constant communication with multiple people
  • Close vision, distance vision, and peripheral vision is required
  • Must be able to sit, squat and kneel occasionally
  • Must be able to work in a constant state of alertness and safe manner
  • May be required to occasionally work in outdoor weather conditions
Benefits at CAVA?
We've got you covered. Here are just some of the benefits available to CAVA team members:
  • Competitive pay
  • Health, Dental, Vision, Telemedicine, Pet Insurance plus more*
  • 401k enrollment with CAVA contribution*
  • Paid sick leave, parental leave, and community service leave*
  • FREE CAVA Meal for every shift worked
  • The opportunity to be on the ground floor of a rapidly growing brand

    *indicates eligible qualifying positions
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member

  • Williamsburg, Virginia, United States Outback Steakhouse Full time

    At Outback Steakhouse, we pride ourselves on delivering exceptional guest experiences. As a Guest Experience Coordinator, you will play a key role in ensuring that our guests have a memorable and enjoyable dining experience.Key Responsibilities:Anticipate guest needs and provide personalized service.Process guest orders and ensure that they are delivered...


  • Williamsburg, Virginia, United States Bluegreen Vacations - Bluegreen Corporation Full time

    Join Our TeamWe are seeking a skilled Front Desk Associate to join our team at The Parkside Williamsburg Resort. As a member of our team, you will have the opportunity to make a real difference in the lives of our guests. Compensation: Based on experience Schedule: Full-Time/ Part-Time; Friday, Saturday & Sunday from 8 AM - 4 PMAbout UsThe Parkside...

  • Guest Service Manager

    2 weeks ago


    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is "that the future may learn from the past" through preserving and restoring 18th-century Williamsburg, Virginia's...

  • Facilities Assistant

    19 hours ago


    Williamsburg, Virginia, United States Great Wolf Resorts Full time

    About the PositionWe are seeking a skilled Facilities Assistant - Guest Experience to join our team at Great Wolf Resorts. As a Cleanliness and Maintenance Coordinator, you will be responsible for ensuring the cleanliness and safety of our public spaces.Key TasksClean and maintain all public areas, including floors, carpets, restrooms, waterpark area,...


  • Williamsburg, Virginia, United States Bluegreen Vacations - Bluegreen Corporation Full time

    Bluegreen Vacations - Bluegreen Corporation is seeking a Front Desk Support Specialist to join our team at Patrick Henry Square in Williamsburg, VA. This is a full-time/part-time opportunity with occasional weekend shifts as needed.About Us: Our company is committed to delivering exceptional guest experiences. If you share our passion for customer service...

  • Guest Service Manager

    2 weeks ago


    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Responsibilities Include: Oversee the daily operations of the dining room and lounge. Ensure compliance with federal and state regulations for safety, sanitation, financial transactions and internal equipment and inventory controls. Monitor and control payroll and labor costs. Enhance revenue opportunities. Maintain the quality of guest service in the dining...


  • Williamsburg, Virginia, United States Holiday Inn Full time

    Job DescriptionManage front desk operations and supervise front desk staff to ensure seamless check-in and check-out processes.Train new front desk staff and ensure existing staff receive ongoing training to maintain high levels of customer satisfaction.Maintain accurate records of guest accounts, including room charges and upgrades, to ensure timely billing...


  • Williamsburg, Virginia, United States Westgate Resorts Full time

    As a key member of our team, you will be responsible for providing outstanding guest service and ensuring that our resort guests have an unforgettable experience. At Westgate Resorts, we strive to exceed expectations and deliver personalized service that makes every guest feel valued and appreciated.Job DescriptionAs an In House Guest Service Rep, your...


  • Williamsburg, Virginia, United States Daily Management Full time

    Houseperson Job Duties:The Houseperson is responsible for maintaining the high level of quality and cleanliness in Daily Management's units. Key responsibilities include:Main Responsibilities:Inspecting units for quality and cleanlinessMaintaining stock levels of linens, towels, and guest amenitiesPleasantly and efficiently responding to general guest...


  • Williamsburg, Virginia, United States Navy Exchange Full time

    Title: (NAVY GATEWAY INNS AND SUITES) (YORKTOWN) GUEST SERVICE REPRESENTATIVE I Location: United States-Virginia-Williamsburg Job Number: 2400049N Job Summary : Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay, accommodating special requests as needed and resolving...


  • Williamsburg, Virginia, United States Kingsmill Resort Full time

    Job OverviewThe Guest Service Agent position at Kingsmill Resort is a key role in providing exceptional guest experiences. This individual will be responsible for registering and greeting guests, processing payments, and addressing any issues that may arise during their stay.


  • Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Part time

    Job Responsibilities:Efficiently process guest check-ins and check-outs in a friendly and professional mannerOrganize daily shift activities and review remaining reservations to ensure seamless operationsVerify that all updated contingency reports have been run and file credit cards and completed reportsAssist guests with general services, including...


  • Williamsburg, Virginia, United States IHOP Full time

    What We're Looking For: We are seeking a highly motivated and enthusiastic individual to join our team as a Host. If you have a passion for delivering exceptional customer service and creating a warm and welcoming atmosphere, we want to hear from you.Key Qualifications: Previous experience in a similar role or in customer serviceExcellent communication and...


  • Williamsburg, Virginia, United States Westgate Resorts Full time

    Company OverviewWestgate Resorts offers a diverse range of vacation experiences for families across the country. From beachfront properties to mountain resorts, we provide affordable and memorable vacations.Job DescriptionWe are seeking a Guest Services Representative to join our team. In this role, you will be responsible for providing exceptional customer...


  • Williamsburg, Virginia, United States Travel + Leisure Full time

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...


  • Williamsburg, Virginia, United States Crescent Services Full time

    From the Historic Area to Hotels, Colonial Williamsburg mission that "the future may learn from the past" is part of everything we do. Colonial Williamsburg boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guests homes, food and beverage outlets,...


  • Williamsburg, Virginia, United States Crescent Hotels and Resorts Full time

    **Description** From the Historic Area to Hotels, Colonial Williamsburg mission that "the future may learn from the past" is part of everything we do. Colonial Williamsburg boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guests homes, food and beverage...


  • Williamsburg, Virginia, United States Great Wolf Lodge Full time

    About Great Wolf Lodge:We are a leading provider of family-friendly resorts and entertainment destinations. Our properties feature a wide range of amenities, including indoor water parks, arcades, and spas. As a Housekeeping Support Staff member, you will be part of a dedicated team that strives to deliver exceptional guest experiences.Salary:$17 per...


  • Williamsburg, Virginia, United States Westgate Resorts Full time

    At Westgate Resorts, we are committed to providing exceptional vacation experiences for families across the country. As an In House Guest Service Rep, you will play a crucial role in delivering this promise by ensuring that our guests receive unparalleled service and support throughout their stay.Company OverviewWestgate Resorts is a world leader in the...

  • Front Desk Manager

    3 weeks ago


    Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full time

    The Front Desk Manager is responsible for ensuring timely and accurate customer service, scheduling shifts and supervising front desk personnel. The front desk manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring guest services are...