Audio Visual Support Specialist

6 days ago


New York, New York, United States Specific Gravity Group Full time
AV Support Specialist for Hospitality and Retail

Specific Gravity Group, a leading provider of technology operations and infrastructure support, is seeking an experienced AV Support Specialist to join our team in New York City. As a key member of our team, you will provide technical support for various client AV systems, including digital menu boards, live audio, and network systems.

Responsibilities:
  • Provide on-site support for client AV systems, including setup, breakdown, and troubleshooting;
  • Manage and maintain AV hardware and software, including Crestron systems;
  • Develop and implement IT AV processes and SOPs;
  • Collaborate with other IT teams to resolve technical issues;
  • Provide excellent customer service and communication skills;
Requirements:
  • 4+ years of experience in a technical support role, with a focus on AV systems;
  • 2+ years of experience working in hospitality or retail;
  • Experience with AV Live Audio hardware and software installation, support, and maintenance;
  • Excellent time management, communication, and customer service skills;
  • Ability to work independently and collaboratively as part of a team;

Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department. We work with hospitality and retail brands of all sizes, typically with a 30 location minimum. If you are a motivated and experienced AV Support Specialist looking for a new challenge, please apply.



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