Audio Visual Support Specialist

2 weeks ago


New York, New York, United States TierPM Full time
Job Title: Audio Visual User Support Engineer

We are seeking a highly skilled Audio Visual User Support Engineer to join our team at TierPM. As a key member of our support team, you will be responsible for providing expert-level support for our clients in the financial/law services sector in Manhattan, NY.

Key Responsibilities:
  • Perform on-site and remote access support and troubleshooting for all AV and UC equipment.
  • Provide end-user client training and best practices for all AV and UC equipment.
  • Conduct advanced-level support, identifying potential problems and resolving them before they become issues.
  • Provision systems on VC infrastructure and configure Codec settings.
  • Upload code to AV devices, including Crestron and others.
  • Communicate effectively with clients and stakeholders, representing TierPM in key meetings.
  • Conduct on-site room surveys to review AV/UC inventory and identify potential problems.
  • Read and understand architectural drawings to work with design teams.
  • Stay up-to-date with product research, including Crestron, Cisco, Polycom, Extron, and MS Teams Rooms.
  • Provide excellent verbal and written communication skills, working independently and with a high level of customer service.
  • Document all issues and create user guides.
  • Commission AV/UC Systems and serve as the point of contact to ensure all systems operate correctly within guidelines and timelines.


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